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It's
official: Leicester is the UK's 2007 Curry Capital and the city's
Indian Restaurants are preparing for an increase in business. For the
Ek Maya, the restaurant that was team leader for the city's winning
bid, more business holds no worries. The restaurant's owner and
proprietor, Kaycee Patel is well prepared - about 7 months ago he
installed EasyCall - Call-System's Technology's wireless paging
system to improve efficiency in serving.
Kaycee Patel
does not have a restaurant background and so was free of traditional
ideas and constraints when it came to developing his new business -
Ek Maya . He has turned the old Comet building (10,000 sq feet) in
Dysart Way, Leicester into an Indian Restaurant and more.
A visit to the
Ek Maya provides a whole evening's entertainment - the open plan
restaurant includes a shop, an art gallery and there are interesting
spice talks and demonstrations to introduce diners to Indian cuisine.
Ek Maya combines the flavours and flare of India, Spain and Africa
and the interior décor reflects this with an immense painted
ceiling, dark wood hand carved panels around the windows and doors,
antique objects throughout and traditional Rajasthan paintings on the
walls.
With space for
200 diners, Kaycee realised early on in his operation that efficient
table service was going to be a problem. He looked around and found
that CST's EasyCall was going to be the answer.
Being a
wireless system EasyCall was easy to install. It simply required
placing the free standing easy call buttons on the tables at Ek Maya.
Customers can summon the waiting staff when they require an order, be
it more drinks or desserts and coffee etc by pushing the button. A
display board in the bar area alerts the waiting staff exactly which
table has buzzed.
Kaycee was
quick to realise the full potential of the system and has installed
one button in the kitchen and one in the bar as well so the chefs can
summon the waiters as soon as an order is ready and bar staff can
buzz as soon as a drinks order is completed. These are also shown on
the main display board.
"There's
less irritation all round now we've installed EasyCall,"
says Kaycee. "It used to be a nightmare here in busy periods.
We were rushing round like headless chickens but now the waiting
staff know exactly where to go and when."
EasyCall has
created a real efficiency in the workforce and works for both staff
and customers. Customers don't feel that the waiters are hovering
around their tables waiting for orders and waiters no longer have to
keep dashing back to the kitchen to see if the order is ready.
"Managing
the floor is easy now," says Kaycee. "The only new
thing the waiters have to remember is to tell the customers about the
EasyCall buttons on the tables."
The EasyCall
buttons have a display housing that Ek Maya uses to promote themed
evening events or highlight the chef's special dishes such as Tilapia
Fish Curry - a Tilapia fillet cooked in a creamy coconut and spiced
tamarind sauce or the delightfully rich Sizzling Walnut Brownie.
For details
freephone Call-Systems Technology on 0800 389 5642, email the company
at sales@call-systems.com
or visit the CST website www.call-systems.com
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