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Customer
satisfaction and reputation can make or break a restaurant or hotel,
hence the current wave of hotel inspector and dining out disaster
stories and jokes. Bad hotelier/restaurant TV reality shows are so in
vogue and it's not the food or rooms that's letting the side down
this time. Customer horror stories highlight all too often that
prompt and unconfused service is paramount. Diners are still using
elaborate gestures to attract a waiter, mime the bill or interrupt
their meal just to run to the bar to repeat their drinks order. All
this looks set to become a relic of the past.
The touch4 is
a tabletop, wireless pod, operated by an electronic touch-control
system, allowing customers in restaurants and hotel lobbies to call
for food, drinks or the bill from the comfort of their seat,
therefore spending more money and enhancing the experience for staff
and customer. Pressing a simple icon sends a request for service,
picked up and acknowledged via a central touch-screen or PDA.
Customers can then relax and await a member of staff, ready to
service their needs.
The
establishments also reap the benefits directly by adjusting staffing
levels to match the peaks and troughs, and replace under-performing
personnel. The touch4 can aid training, as it is savvy enough to
highlight service issues and measure productivity. The versatile,
stylish and durable rechargeable units can be branded to suit the
venue, with colour coding options available. touch4 is currently
being trialled by a number of leading hospitality brands.
The touch4 is
also set to make a big splash with clients who need business lunches,
conferences and boardroom catering to run without a hitch or delay.
The discreet touch4 offers the flexibility of service on demand, with
no interruptions during important meetings and presentations. More
information can be found at www.servicealert.biz
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