Pastarazzi Restaurant Wins National Excellence Award

 

Chester's Pastarazzi Restaurant has won the 2006 British Hospitality Association award for Excellence in Customer Service at the Business Excellence Awards in London recently. The Business Excellence Awards are the cream of awards for the UK Hospitality industry and Pastarazzi Restaurant is delighted to win against some stiff competition from across the country.

Bob Cotton, OBE, Chief Executive of the British Hospitality Association and Chairman of The Best Practice Forum said;

"The Business Excellence Awards celebrate the finest examples of business excellence and are among the most prestigious and highly coveted in the hospitality, leisure, travel and tourism industry. They are awarded to UK businesses that have demonstrated their willingness to adopt or adapt best practice in all aspects of their operation - so raising their efficiency and their profitability. They show how innovative business practice can achieve outstanding success.

The judges looked for clarity of language, application of management skills and knowledge, achievement of project objectives, realisation of benefits and quality of customer service and client/supplier relationships. My congratulations to Pastarazzi and all the winners"

Proprietor Stephen Wundke, also Chairman of Chester Food and Drink Festival and of The Restaurant Association of Chester & Cheshire said;

"We are delighted to win, it is terrific recognition of the hard work of all of our staff in this very competitive industry and it has been won not just for Pastarazzi and our team of staff there, but for our other restaurants, for Cheshire and for the hospitality industry in the North West. Our hand held customer response device, Knowat is a key component to our win and we plan to duplicate this system throughout the city, county and region as we raise standards of the food and drink offer available to visitors.

Thanks go to Visit Chester and Cheshire who have helped us develop the Knowat product with support from the Rural Recovery Fund. We now have over 3000 responses from our customers telling us about their experience in our restaurant and as a result have the most accurate daily information on both the level of product we provide and the service that accompanies it."

Pastarazzi Ristorante opened 10 years ago in October 1995. The first of the new wave of restaurants in Chester before the days of pavement cafés, it is still the standard for all independent restaurants interested in quality dining and undisputedly Chester's number one Brasserie restaurant.

Pastarazzi is the place to see and be seen. Diners have included Gary Rhodes, Jamie & Louise Rednapp, Ken Hom, Les Dennis, Amanda Holden, Dennis Waterman, Danny Murphy, Michael Owen, Ken Bates, Kevin Kennedy and Barry McGuigan.

Formerly a gothic styled bank building, Pastarazzi Ristorante is in one of the prime spots overlooking the racecourse in Chester and is listed grade two. Its elegant bar upstairs serves drinks and lighter bites during the day with views across Chester to the Welsh hills. Because of tight planning controls the kitchens have limited fridge space with just enough ingredients to provide dishes for a full restaurant for one day. This and the fact that the restaurant prepares over 150,000 dishes a year, means it can buy the very best ingredients from the best suppliers, all traceable to their original source.

The current menu features over 64 dishes, prepared freshly every single day of the week, more than any other restaurant in Chester and with a wide range of prices to suit every pocket. The extensive wine list has over 70 wines from all over the World.

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